Precision Poise Privacy Policy

 

 

1.0 Website Privacy Policy

 

1.1 In order to monitor website performance, software tools may be used to measure and collect information about how visitors browse & use this website, such as page response times, page interaction information, length of time on specific pages etc.  This page is hosted on the wix.com platform.   Your data may be stored through data storage, databases and Wix.com applications. They store your data on secure servers behind a firewall.

 

Additionally, this site uses Google Analytics to monitor website performance.   Details on the collection and processing of data by Google as part of this service can be found at www.google.com/policies/privacy/partners 

 

 

1.2 Enquiries via the website: 

When using the contact form to send enquiries via the website, personal details including first name, last name and details of your booking/enquiry are sent via email to Precision Poise and recorded by Precision Poise for the purposes of responding to your enquiry.  Your data may be stored through Wix.com’s data storage, databases and Wix.com applications. They store your data on secure servers behind a firewall. Precision Poise will only use your information to communicate to you regarding your enquiry and will not use your information for unsolicited promotional purposes.

 

1.3 Class Bookings via the website and/or Gymcatch Booking System

Class bookings are made via the Gymcatch Booking System, which can be accessed via the Book Online page of the Precision Poise website or via the Gymcatch website or app.  You will be asked to register in the Gymcatch system prior to your first booking/purchase.  As part of the registration step you will be able to view the Gymcatch data and privacy policy which describes what information they collect and how it will be used.   

Precision Poise is able to view client contact details on Gymcatch as well as details of your membership (if you have signed up to a membership package) and booking history.  Your contact information is used to communicate class specific information to you, for the example in the event a class you have booked into has to be unexpectedly cancelled.  Your contact details and class attendance history may also be provided to NHS Test and Trace service as is required by law.   

Payment details for bookings made via Gymcatch:  Stripe is the payment system linked to Gymcatch to securely process payments.  Neither GymCatch nor Precision Poise are able to access or view your stored card details.  Your card details will be held securely by the payment provider, Stripe, using secure encryption.

 

1.4 Online Shop Payments:  

When purchasing equipment via the online shop, Precision Poise is provided with the following information:  Buyer name, contact information (phone / email) and items purchased and payment method.  Precision Poise has no access to your payment card details.  Purchase logs are maintained by Precision Poise for book-keeping purposes.  All information is password protected.

1.5 Membership Subscriptions:

Your membership subscription and payment is securely processed via the Wix platform.  Precision Poise does not have access to bank or payment card details.  Your membership details are securely stored and password protected.

 

 

2.0 Client Information Handling

 

Precision Poise treats all client and class member information confidentially.

 

2.1 Health Screening Forms

Prior to attending your first class with Precision Poise you will be asked to complete and submit a health screening form.  This information is collected for your own health and safety, to ensure your instructor is aware of any injuries/conditions that may need to be considered during exercise. 

If you become pregnant at any time you will be asked to complete a pregnancy supplement.  You will also be asked to complete a postnatal supplement after childbirth and prior to returning to classes.  

All completed forms are kept in a confidential file, with restricted password access. Health screening information is used for the purposes described above and is not shared with any third party outside of Precision Poise, unless required by law. In the event that Precision Poise hires guest or new regular instructors, Health Screening forms will be made available to them for the purpose of ensuring awareness of injuries/conditions affecting persons within their class/s. Such instructors are required to abide by the Precision Poise code of conduct for instructors, including confidentiality, and will not be permitted to take forms away with them or make copies. Health forms are retained by Precision Poise for as long as a person remains a client or class member, and thereafter for such a duration as may be required for legal purposes. Professional integrity and the safety of all clients is of utmost importance, and therefore Precision Poise is unable to accept clients/class members without a Health Screening form on file. 

 

2.2 Promotional Communications Including Newsletters: 

On occasion, Precision Poise may send out newsletters containing information about new classes/services, offers, events etc. Newsletters are sent only to those who have consented to receive direct promotional communications from Precision Poise. You can withdraw consent for such communications at any time, by clicking the Unsubscribe link at the bottom of the newsletter or by emailing a request to studio@precisionpoise.com. 

 

 

 

3.0 Your Rights

 

  • You have the right to view the information that Precision Poise holds about you at any time.  If you wish to view this information, please email your request to studio@precisionpoise.com

  • You have the right to withdraw consent to receive promotional information such as newsletters at any time.  Please email studio@precisionpoise.com to confirm your wish to withdraw consent, or click the unsubscribe button at the end of any newsletter.

  • You have the right to request removal of your contact details or destruction of your client record at any time.  Please email your request to studio@precisionpoise.com.  Please note that removal of contact details may mean that class changes/cancellations cannot be communicated to you in a timely manner.   Retention of health screening information for a given period of time may be required for legal purposes.  In the event of a client/class member requesting destruction of health screening information before such time has elapsed, Precision Poise will seek the necessary legal advice to ensure compliance with the laws applicable at the time of the request, and will not retain information for longer than is absolutely necessary.  Professional integrity and the safety of all clients is of utmost importance, and therefore Precision Poise is unable to accept clients/class members without a Health Screening form on file.  

 

If you have any questions about how your information is stored or used, please email studio@precisionpoise.com

 

Precision Poise reserve sthe right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

TESTIMONIALS

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"Gina spent time working through a series of exercises that I can do to strengthen and showed me the modifications that made them work for my hip.  She is wonderful, kind and encouraging, explains things really well and was immensely patient when my brain needed time to process"

Pilates 1:1 client

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